After the tragic Surfside building collapse, where did families go for answers? From inside the daily briefing room, CBS4 News reveals heavy moments the public never got to see, and emotional stories our community never got to hear, all from loved ones and first responders.

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WEB EXTRA: Otters Frolic Throughout New Home At Oregon ZooTwo spotted-neck otters were seen frolicking throughout their new home at the Oregon Zoo's African Rainforest habitat recently. Lemmy and Lila arrived at the zoo in November and zookeepers say the otters are full of character.
WEB EXTRA: Human-Like Robot Unveiled In EnglandEngineers in Falmouth, England unveiled a human-like robot recently. Engineered Arts founder Will Jackson says the robot called Ameca was created to interact with people in a lifelike way and to provide a platform for artificial intelligence technology. Watch as Ameca "wakes up."
WEB EXTRA: Ssnta's Flashy RideFirefighters in Shepherdsville, Kentucky unveiled a new sleigh for Santa Claus on Wednesday - a decked-out fire truck. Santa will use the truck to visit neighborhoods in the area.
WEB EXTRA: Close Call For Idaho TrooperAn Idaho State Police trooper and a motorist had to jump out of the way to avoid being hit by a crashing truck in Meridian on Wednesday. Police say it happened while the trooper was helping the motorist with a flat tire. A vehicle began to slow down while passing the scene when another car hit it, causing a chain reaction.
WEB EXTRA: Max Schacter InterviewParkland parent Max Schacter response to threat at Marjory Stoneman Douglas High School and Michigan school shooting.
WEB EXTRA: Boy Saves Choking Classmate With Heimlich ManeuverA sixth grader is being hailed as a hero after his quick-thinking helped save another classmate who was choking.
WEB EXTRA: NYC Rockefeller Center Christmas Tree lightingThe iconic Rockefeller Center Christmas tree is ready for the holiday season. The annual tree lighting took place Wednesday night (12/1). Organizers say the 79-foot-tall Norway Spruce hails from Elkton, Maryland, and is covered in 50,000 multi-colored LED lights.
WEB EXTRA: Palm Beach Gardens Police News Conference On Arrest In Teen's MurderPalm Beach Gardens Police News Conference On Arrest In Teen's Murder
WEB EXTRA: Menorah Lighting At The White HouseSecond gentleman Doug Emhoff, the first Jewish spouse of an American president or vice president, helped lead the lighting of the Menorah at the White House on Wednesday (12/1), the fourth night of Hanukkah.
WEB EXTRA: 2021 U.S. Capitol Christmas Tree LightingThe U.S. Capitol Christmas Tree is shining bright. The 84-foot white fir named "Sugar Bear" is from the Six Rivers National Forest in California. 5th grader Michael Mavris, an essay winner from California, helped light the tree on Wednesday (12/1).
WEB EXTRA: Japan Coast Guard Rescues Man Stranded On Capsized Boat For 22 HoursThe Japan Coast Guard rescued a man who was stranded on a capsized boat for 22 hours.
WEB EXTRA: Workers Rescued From Partially Collapsed ScaffoldFire rescue personnel worked to rescue workers stranded on a partially-collapsed scaffold in Hallandale Beach.
WEB EXTRA: Surfer Has Close Encounter With Shark In Puerto RicoCheck out how close a shark got to this surfer off Middles Beach in Puerto Rico on Monday, Nov. 29.
WEB EXTRA: Man Builds Scaled-Down Replica Of Taj Mahal For WifeA man in India built a house for his wife to look just like the Taj Mahal. Here's a look.
WEB EXTRA: Close Encounter With SharkCheck out how close a shark got to this surfer off Middles Beach in Puerto Rico on Monday.
WEB EXTRA: Rihanna Named National Hero in BarbadosSinger and businesswoman Rihanna was named a national hero in her home country of Barbados on Tuesday. The recognition came during a ceremony marking the island nation's transition to a republic. The prime minister told Rihanna: "May you continue to shine bright like a diamond ... "
WEB EXTRA: 2021 White House Holiday DecorationsThe White House is officially in the holiday spirit. The first lady unveiled this year's theme and decorations for the Biden family's first holiday season at 1600 Pennsylvania Avenue.
WEB EXTRA: President Biden: Omicron Variant 'As A Cause For Concern, Not A Cause For Panic'President Biden says the newly identified Omicron COVID-19 variant "is a cause for concern, not a cause for panic." Monday (11/29), the president said, "We have more tools today to fight the variant than we've ever had before."
WEB EXTRA: Monkey Festival in ThailandThousands of macaque monkeys feasted on more than 4,000 pounds of fruits and vegetables as part of a Monkey Festival in Lopburi, Thailand on Sunday. The festival is an annual tradition to thank the local monkeys for drawing tourists to the area.
Three Firefighters Hit By Falling Cast Iron Tub While Battling House FireA cast iron bathtub fell through the second floor and hit three firefighters as they were battling a house fire in West Little River.
WEB EXTRA: World's Largest Menorah Display In MiamiThe world’s largest electronic menorah is lighting-up the South Florida skyline during the eight-nights of the Jewish “Festival of Lights.”
WEB EXTRA: NYC Police Officer Released From Hospital In Time To Celebrate Thanksgiving With FamilyThe NYPD says "there's a lot to be thankful for" after one of its officers was released from the hospital in time to celebrate Thanksgiving with family.
WEB EXTRA: Lava Spews From Volcano In SpainHere is a look at the lava flowing from the Cumbre Vieja volcano on La Palma island in Spain on Friday (11/26). The Canary Islands Volcanology Institute said a new vent opened this week. The volcano began erupting in September.
WEB EXTRA: Gingerbread House CompetitionCheck out this movie theater, the Central Perk café from "Friends," and Noah's ark all made from gingerbread! The sweet art is part of a Christmas baking competition in Sweden. Organizers say this year's theme is "together" and winners will be announced on December 19.

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