MIAMI (CBSMiami) —  The master-key to the mailboxes at a North Miami apartment complex is in the wrong hands.

It was wrestled away from a postal worker as she made her rounds before noon Thursday, according to the U.S. Postal Inspection Service.

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“One grabbed her by the neck like this, and the other grabbed her master-key to the mailboxes and took off running,” witness Steve Lucsky said.

Lucsky said he rushed over when he heard the commotion along Northeast 127th Street.

He said he saw two young men, likely in their late teens or early twenties, running away.

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“They ran up to 10th Avenue and made a right and they ran down 10th Avenue,” he explained.

A spokesperson for the postal service said the letter carrier was shaken up, but not hurt.

The robbers got away with the master mailbox key and the key to her vehicle.

“You ever seen a deer in headlights? She was like, ‘What happened?’ She was confused,” Lucsky described.

A neighbor across the street said the postal worker has been working that route for years.

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“I call her mami! I know her for 10 years. That lady is so, she’s so beautiful,” Godwyn Power said.

Although he acknowledges the neighborhood does have some issues, Power was shocked to learn his longtime mail carrier was the victim of a crime.

Now he’s worried about her safety.

“She could take my dog with her all the way and go do all the route. Anybody go and attack her, they will get hurt,” Power said.

Until the locks on the boxes are changed, Steve Lucsky says he’ll be worried about his mail, too.

“Some of us are retired and get checks in the mail, pension, social security, whatever, it makes you stop to wonder. But hopefully the post office will be here tomorrow to change the locks,” Lucsky said.

The U.S. Postal Inspection Service will be handing out flyers at the scene Friday morning.

Anyone with information is urged to call 1-877-876-2455.

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Lauren Pastrana