It can often be a thankless job but it’s a critical job. Public safety dispatchers and call takers are the people you will rely on, if you have emergency.
In the moments before and after a dozen Miami Beach and Hialeah police officers opened fire on a car during the 2011 Memorial Day weekend, there was chaos on the police radio.
A Miami Beach commissioner is responding to a 911 dispatchers claim that a growing brain tumor may have caused a delay in sending fire rescue units to the Venetian Islands home of a dying man.
Miami Beach Police Raymond Martinez says he is troubled by a dispatcher’s behavior in the moments after a woman called 911 for help on March 5th.
Can you tweet for emergency help, text for 9-1-1 or post a panic alarm on Facebook? Even if you do, should you expect a rescue crew? Social media is changing the world, and now it’s affecting how people reach out during a crisis. But can you count on it?