MIAMI (CBSMiami) – American Airlines passengers and customers are still dealing with delays across the country after the company’s reservation system crashed.
“Our reservation & booking toll Sabre is offline. We’re working to resolve as quickly as we can. We apologize for any inconvenience,” American Airlines tweeted just before 12:30 p.m.
Passengers Deborah and Duane Crisp said they tried to get more information about what was going on, but didn’t have much luck.
“I tried to call reservations. I’m a gold member, called the gold desk and she had no information,” said Duane Crisp. “She knew absolutely nothing except that she said she had no computer to give her information, no computers to give me any information, it was down. I said, well, why don’ t you go home.”
American’s systems were down until around 4:30 p.m. Tuesday. During the delay, American flights were placed on ground hold around the country.
American Airlines is the largest airline carrier at Miami International Airport.
The airline company gave the following options to passengers moving forward:
- If customers must travel today and are already at the airport, they can rebook on another airline by visiting an American Airlines agent or by going to the other airline’s ticket counter with their electronic ticket number.
- If customers must travel today and are not yet at the airport, they can rebook through American Airlines reservations or through another carrier and American will honor the fare difference.
- If a customer chooses not to travel today, there will be no charge for reservation changes or a full refund will be provided.
- It is important to note we see no evidence that today’s technical outage is related to the tragic events in Boston.