MIAMI (CBS4) – CBS4 Investigates obtained a copy of the email that Samsung began sending out today to every customer who bought one of its TVs that prompted a class action lawsuit.
The tiny part that caused such big headaches for Samsung is called a capacitor. It has been incapacitating certain models of Samsung TVs since 2006.
Cliff Van Allen has been repairing hundreds of Samsung TVs with what he says were inadequate capacitors.
“What that mushroom here is that the voltage was too great for the value of this capacitor and it basically exploded,” Van Allen explained as he showed CBS4’s Chief Consumer Investigator Al Sunshine a capacitor that had “popped.”
Phil Heermance was one of his customers. Heermance paid $150 to have his 40-inch Samsung fixed because it stopped turning on after about a year-and-a-half.
“I’m definitely surprised that they haven’t said anything to the public about this,” Heermance told CBS4’s Al Sunshine.
As of Friday, Samsung is saying something about it. The company began contacting the millions of TV owners about the repairs or reimbursements they may be entitled to. It’s all the result of a class action lawsuit brought against the electronics giant.
“Thank God there are people out there who say I’m not taking that. I paid my money. It should not die in 2-years. You guys better do something about it.”
The settlement, which includes Samsung LCD, Plasma and DLP TVs has not been finalized by the court. A hearing is scheduled for May 18th.
To contact Samsung call 1-888-899-7602.