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- The 311 Answer Center is open 24 hours a day. Residents can call 3-1-1 in Miami-Dade or (305) 468-5900 outside of Miami-Dade County, TDD: (305) 468-5402. Specialists are taking calls in English, Spanish and Creole. Residents can access disaster-related information 24 hours a day on the County’s emergency Web site located at http://www.miamidade.gov/emergency.