MIAMI (CBSMiami) — Instacart is changing how often customers can rescind or change the amount of their tips. The changes to the company’s tipping policy aims to prevent tip baiting.
Some customers input large tips to lure in shoppers, but once their groceries have been delivered, they reduce the amount.
Instacart says it will now shorten the window of time a customer has to change the amount of a tip.
In addition, before they’re allowed to withdraw a tip, customers will be required to leave feedback.
Starting Monday, Instacart users will now have 24 hours to withdraw tips after groceries are delivered.
The company says customers who engage in tip baiting will have their accounts deactivated.