MOORESVILLE, N.C. (CNN Money) – It’s a retailer’s worst nightmare on Black Friday: its website goes down.READ MORE: Suspect Wanted For Armed Home Invasion In Critical Condition Following Police-Involved Shooting In SW Miami-Dade
That happened to Lowe’s website Friday morning. The home improvement retailer’s site experienced a temporary outage.
Customers trying to shop Black Friday deals on the site took to Twitter to complain.
“@Lowes My cart was full and now the website is down!” wrote one Twitter user.
The retailer wrote back: “We apologize our web site is down for maintenance. It will be available soon.”
Some customers trying to shop on Lowe’s website saw a message that read: “The site is currently offline and will be available within the next hour.”READ MORE: South Florida Prepping For Approval Of COVID Vaccine For Kids 5 To 11
“We are seeing increased customer traffic on Lowes.com to take advantage of our great deals this Black Friday. We have teams working diligently to restore Lowes.com to full functionality,” Lowes told CNNMoney in a statement.
The website appeared to be back up and running as of 11 a.m. ET.
“When sites go down, it’s quite disastrous,” said Sucharita Mulpuru, a retail analyst at research firm Forrester.
“But it nonetheless happens every year, though is it less common than 10 years ago … Retailers try their best to avoid problems like this but the unexpected can happen,” she said.
In 2015, Target’s website experienced outages on Cyber Monday. Last year, Macy’s website crashed on Black Friday.MORE NEWS: Centner Academy Reverses Course On 30-Day Quarantine For Vaccinated Students
(©2017 CBS Broadcasting Inc. All Rights Reserved. CNN contributed to this report.)