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MIAMI (CBSMiami) — Citizens Property Insurance Corporations is opening Catastrophe Response Centers in Florida City, Key Largo and Naples to assist customers recovering from Hurricane Irma.

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Citizens representatives and claims handling specialists will be at the locations from 7 a.m. to 7 p.m., curfew permitting.

With power, cell service and internet service still being turned back on, these centers allow policyholders to file claims in-person.  Irma victims may also be able to receive advanced payments for additional living expenses, if appropriate.

Catastrophe Response Center Locations:

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  • Murray Nelson Government Center
  • 102050 Overseas Hwy
  • Key Largo, FL 33037
  • Daily 7 a.m. to 7 p.m., curfew permitting
  • Kings Court Key
  • E. Palm Drive
  • Florida City, FL 33034
  • Daily 7 a.m. to 7 p.m., curfew permitting
  • Walmart (parking lot)
  • 11225 N. Tamiami Trail
  • Naples, FL 34110
  • Daily from 7 a.m. to 7 p.m., curfew permitting


If you plan to visit one, please bring the following information, if available. CRC volunteers can assist you in locating this information if you have a Photo ID and insured property address:

  • Policy information
  • Current contact information
  • Date of loss
  • Description and photos of damage (if possible)

Additional CRC information is available on Citizens website.

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Citizens representatives also are available 24/7 to handle claims calls at 1.866.411.2742.