CPSC Recalls Exploding Samsung Washing Machines
Follow CBSMIAMI.COM: Facebook | Twitter
MIAMI (CBSMiami) -- More than a month after a government warning that some top loading Samsung washing machines are having safety issues, the CPSC is now recalling those machines.
The CPSC announced the recall on Friday saying the washing machine top can unexpectedly detach from the washing machine chassis during use, posing a risk of injury from impact.
The recall affects 34 models of its top-loading washing machines which is an estimated 2.8 million washers sold between March 2011 and November 2016. The washing machines have mid-controls or rear-controls. Model numbers and serial information can be found on two labels affixed to the back of the machine.
Click here for a link to see the washing machine serial numbers.
Samsung has received 733 reports of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis. There are nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries.
Samsung says units may experience abnormal vibrations when washing bedding and other bulky items.
Consumers should contact Samsung immediately to receive one of the following remedy options.
- a free in-home repair that includes reinforcement of the washer's top and a free one-year extension of the manufacturer's warranty
- a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit
- a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement.
All known consumers will also receive a Home Label Kit that includes a control panel guide and additional safety instructions in the mail.
Until they have received and installed a Home Label Kit, consumers should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items. The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis.
