MIAMI (CBSMiami) — A multi-million dollar settlement has been reached with UPS in a lawsuit claiming bad delivery practices.
On Wednesday, Attorney General Pam Bondi announced the $4 million settlement with the company, considered the world’s largest package delivery service.
The settlement resolves allegations that UPS employees overcharged government employees on certain transactions.
According to the lawsuit, the UPS employees recorded false delivery times on packages sent by governmental customers using their next day delivery services. It also says the customer would then get charged premium pricing when the packages had not be delivered on time.
The lawsuit also claims certain UPS employees would use exception codes that weren’t applicable to excuse the late deliveries like weather emergencies even though it was a sunny day. This meant customers were not able to get a refund for the late deliveries.
Florida’s chunk of the settlement is more than $375,000 meant to be considered a reimbursement for the overcharges.
As part of the settlement, UPS also had to start training, monitoring and compliance programs for its employees in order to address any delivery issues or policy violations.
Other states taking part in the settlement include California, Delaware, Hawaii, Illinois, Indiana, Minnesota, Montana, New Mexico, New York, North Carolina, Tennessee, the Commonwealths of Massachusetts and Virginia, the District of Columbia, and the cities of New York and Chicago.