Travelers Stuck Waiting Around After U.S. Customs System Outage

Follow CBSMIAMI.COM: Facebook | Twitter

MIAMI (CBSMiami) – Travelers at South Florida airports are stuck waiting around after a U.S. Customs and Border Protection system outage Monday night.

A CBP spokesperson confirmed the outage in a statement to CBS News, saying its processing systems at various airports of entry were experiencing a temporary outage, and they were taking immediate action to try and resolve.

“BP officers continue to process international travelers using alternative procedures until systems are back online,” the statement read. “Travelers at some ports of entry are experiencing longer than usual wait times and CBP officers are working to process travelers as quickly as possible while maintaining the highest levels of security.”

“No one was telling us what was going on, but we overheard people saying it was around the nation,” a man, who only identified himself as Allen, said.

It is unclear how widespread the outage was, but issues were reported in Miami, Fort Lauderdale, Atlanta and Washington Dulles International Airport.

“It was insane. Our global entry passes were denied. Had a big ‘X’ on it. It was like a line of a thousand people,” said traveler Megan Martin.

By midevening, 30 international flights were impacted at Miami International Airport.

And this from Fort Lauderdale-Hollywood International:

Systems are reportedly coming back online, but it is not yet known what caused it.

“There was no communication. There were babies in line, service dogs – it was awful,” Martin said.

At 9 p.m. at MIA, international passengers began to get through the process.

But for non U.S. citizens, one passenger said, “the people who are not citizen… the line go over to that wall at least a quarter mile.”

Dozens of social media users took to Twitter to share photos of the long lines and large crowds.

Comments

One Comment

  1. Mark Burns says:

    Bad enough that US Custom agents are very slow act like they are doing you a favor by checking you in and not to mentioned that out of all the check in counters in all US airports they only seem to be 10 % manned most the time thus causing back ups forever. Japan has the best in the world customs check in and exit system . USA be like Japan.

  2. dougievan says:

    In better news, a homeless veteran in Albuquerque, New Mexico, made a buck seventy-five today washing a window. We all hope he does well with his hip replacement at the VA next week.

Leave a Reply

Please log in using one of these methods to post your comment:

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

More From CBS Miami

Get Your Daily DoseHere's some good news just for you.
CBS4 New Home For Florida Lottery
Pro Football Challenge

Watch & Listen LIVE