MIAMI (CBSMiami) — More than 100 flights were cancelled in Miami-Dade and Broward Wednesday and scores more were delayed as a massive winter storm socking the south and northeast wreaked havoc on people’s travel plans.
A Spirit Airlines employee broke the news to dozens of passengers Wednesday night that their flight to the Northeast had been cancelled.
“I do apologize for this,” the employee told the passengers.
Many Spirit customers were not happy. They believe Spirit could’ve given them more than 45 minutes notice in some cases.
“They said it was an hour delayed next thing we know it’s cancelled and we ran over her to get the next flight,” said Robert Courtney, trying to return to Atlantic City after a trip to Costa Rica.
But there was no next flight for him, at least for a while. Some passengers think Spirit could’ve communicated a whole lot better.
“I didn’t know until I asked some random baggage guy that my flight to Baltimore was cancelled. Just now,” said Sue McDonald.
People prepared for hours in the terminal. They knew the weather descending on the northeast was expected to be bad and gave the airlines a pass.
“It’s weather related so you can’t hold them responsible,” said Bob Perez.
Others said they weren’t sure where they’d sleep and were told it might be Saturday before they’d get home.
“We’ve been trying to look for hotels but everything’s booked up. Everything,” said Carolyn Johnson.
A Spirit Airlines spokesperson told CBS4 News that they are being proactive by canceling these flights and giving passengers a chance to rebook. But some customers said it’s simply not enough.
“I hate to get out and attack these people, but it’s not right to do this to someone and not offer them any kind of compensation,” said Charlie Buko.