CORAL GABLES (CBS4) - A safe filled with $15,000 was stolen from one of South Florida’s most recognizable hotels, police said.

The armed robbery at the Biltmore Hotel in Coral Gables happened at about 4 a.m. on January 21, according to an incident report provided by the Coral Gables Police Dept.

Surveillance video showed three armed men storming inside the security office on the property, police said.

A man whose face was covered pointed a gun at 25-year-old Victor Mosegui and made him get face down on the floor.

Mosegui complied and waited as the crooks removed a safe filled with $15,000.

Before leaving, the bad guys also took Mosegui’s iPhone, the report stated.

“It’s horrible. I can’t believe it,” frequent hotel guest Mary Anne Kong said. “It’s amazing. I mean it had to be planned or something. It’s crazy.”

Police agree with Kong.

Investigators said the thieves knew exactly what they were looking for.

They also came and went through the rear loading area which is reserved for employees only.

Chef Juan Antonio Martinez was in the loading zone at the time.

He said one of the men held him at gunpoint as the other two stormed the office.

Martinez did not want to go on camera, but he told CBS 4 News he felt helpless in that moment.

As soon as the robbers left in a brown Nissan Maxima, Martinez said he called 911.

“It’s hard to believe because it’s such a beautiful place,” Kong said.

No one was hurt during the robbery.

If you have any information, contact Miami-Dade Crime Stoppers at 305-471-TIPS.